Frequently Asked Questions

8:30am – 4:30 pm Monday through Friday (except national holidays).
9750 FM 1488. If coming from the east, we are 3 miles west of the intersection of FM 2978 and FM 1488. If Coming from the west, we are 4 miles east of the intersection of FM 149 Spur and FM 1488.
We read meters once each month, generally between the 30th day of the current month and the 8th day of the following month. Occasionally, a meter reading may be estimated.

You can pay your bill via mail or by dropping it off at our offices at 9750 FM 1488, Magnolia, TX 77354. If you drop off your payment after office hours, there is a drop box near the front door of the building. Note: Please do not place cash in the drop box.

You can also pay your bill online though our website.

Gas Shut Off notices are automatically generated by our billing system. If you receive such a notice, it means that we do not have a record of your payment. Please call our offices immediately to avoid termination of your service.
Yes. The Railroad Commission of Texas regulates the rates and Quality of Service Rules for all gas utilities in the State of Texas. The Commission audits for safety and tariff compliance each year.
Yes. You may also call our offices at 281-252-6700 during regular office hours for a copy of the rates.
The Railroad Commission of Texas maintains a website on which there is a wide variety of information as well as instructions for registering a complaint. You may also call 512-463-7164 or you may email Gas Complaints at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will make every effort to handle each complaint in a timely and courteous manner.

This is an abbreviation for Meter Factor. Your gas meter will accurately record the amount of gas used if the pressure is 4.4 ounces and at a temperature 60 degrees Fahrenheit. This would result in a Meter Factor of 1.00. When the Meter Factor is 1.00, it is omitted from the bill.

If the meter must be operated at a higher pressure to accommodate the customer’s requirements, then a Meter Factor will be used to produce an accurate meter reading. In addition, if temperatures are substantially below 60 degrees, then additional compensation will be added to the Meter Factor. The Meter Factor is derived from industry research and calculations.

The Meter Factor allows the utility to bill the customer for the actual volume of gas used each month.

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